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Letter to Our Patients

Physicians at Boice‐Willis Clinic continue to embrace quality‐based health care changes. Our providers in
Primary Care: Internal Medicine, Family Practice, and Pediatrics will soon begin the process to become
recognized as Patient Centered Medical Homes by the National Committee for Quality Assurance (NCQA).

What is a “patient centered medical home”?
A Patient Centered Medical Home (PCMH) is a process of improving health care by changing the way
primary care is delivered. In a medical home model, the primary care physician leads a team that takes
collective responsibility for a patient’s care. The primary care medical home is responsible for meeting a
patient’s needs, including prevention, wellness, acute and chronic care. The Patient Centered Medical
Home also coordinates care with the patient’s other health care team members including specialty care,
hospitals, home health, and community services.

What does it mean to me, the patient?
According to the NCQA, the goal of a patient centered medical home is to provide more “personalized,
coordinated, effective and efficient care”. The medical home partners with patients and families to
understand their patients’ unique situations and establish care plans, ensuring better communication
and more informed patients. The medical home also takes advantage of the latest information
technology to prescribe, communicate, track results, and share information with patients, families and
other clinicians.

What changes should I expect?
In order to become recognized as a patient‐centered medical home, Boice‐Willis Clinic providers in
Internal Medicine, Family Practice, and Pediatrics must successfully meet specific elements in six
standard categories, all geared toward delivering outstanding patient care. Some changes, such as
improved technology systems, are internal and you may not notice a big change. Other changes, such as
expanded hours, same‐day appointments, and coordination of your care by a nurse or care manager are
some more of the beneficial, customer‐focused changes that can be expected.

Becoming recognized as a patient‐centered medical home is a key component in our continued focus on
quality and improvement. We began this process in 2013 and look forward to becoming NCQA
recognized in 2014.

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